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Terms & Conditions

Last updated: March 21, 2026

Welcome to PatientCopilot. By accessing and using our website at https://patientcopilot.ai or subscribing to and using our platform and services, you agree to be bound by these Terms & Conditions.

About Our Platform

PatientCopilot is an AI-powered patient engagement platform designed for healthcare practices. Our platform provides automated patient communication, appointment scheduling, review management, marketing tools, and related features. By creating an account or subscribing to a plan, you may receive messages related to your account, service updates, and platform notifications.

Account Terms

When you create an account with PatientCopilot, you agree to:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities that occur under your account
  • Use the platform only for lawful purposes and in compliance with applicable healthcare regulations

Subscription and Billing

PatientCopilot offers subscription-based pricing plans. By subscribing to a plan, you agree to:

  • Pay the applicable subscription fees on a monthly basis
  • Provide valid and current payment information
  • Accept that subscription fees are billed in advance and are non-refundable except as described in the 14-day money-back guarantee or as required by law
  • Understand that you may upgrade, downgrade, or cancel your subscription at any time from your dashboard
  • Acknowledge that cancellation takes effect at the end of the current billing period

All plans are backed by a 14-day money-back guarantee. New customers may request a full refund of their first payment within 14 days of purchase by emailing support@patientcopilot.ai. No questions asked. Refunds are issued promptly to the original payment method. Your subscription begins when you sign up, and you may cancel at any time.

AI-Powered Communications

PatientCopilot uses artificial intelligence to automate certain patient communications on behalf of healthcare practices. By using our platform, you acknowledge and agree that:

  • AI-generated communications are sent on behalf of your practice, not on behalf of PatientCopilot
  • You are responsible for reviewing and configuring AI behavior to align with your practice's standards and protocols
  • AI communications are designed to supplement, not replace, professional medical judgment
  • PatientCopilot is not responsible for clinical decisions made based on AI-facilitated communications
  • You will inform patients that certain communications may be AI-assisted as required by applicable laws and regulations

HIPAA Compliance

PatientCopilot is HIPAA compliant and certified by HIPAAOne. When you use our platform to process patient health information, we act as a Business Associate under HIPAA. We will enter into a Business Associate Agreement (BAA) with you upon request.

You are responsible for ensuring that your use of PatientCopilot complies with HIPAA and all other applicable healthcare regulations. For full details, see our HIPAA Compliance Policy.

SMS/Text Messaging Terms

By texting or chatting with PatientCopilot, or by texting a keyword to our number, you consent to receive text messages from PatientCopilot in reply and agree to the following:

Consent & Opt-In

We send text messages only to people who start a conversation with us by texting or chatting with PatientCopilot (including through the chat widget on this website), or who opt in by texting the keyword START to our number, (323) 826-7690. See our SMS Terms for full program details. We do not collect phone numbers or SMS consent through web forms. Message types are customer care and support messages, appointment-related messages, and replies with product information you requested. Consent is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties or affiliates.

Message Frequency

Message frequency may vary depending on your interactions. You may receive multiple messages per week related to support, appointments, or your inquiries. Message and data rates may apply. Contact your wireless carrier for details about your messaging plan.

Opt-Out

You can opt out of receiving text messages at any time by texting STOP to any message you receive. Upon opting out, you will receive a single confirmation message: "You have been unsubscribed and will no longer receive text messages." After unsubscribing, you will not receive any further messages unless you re-subscribe.

Re-Subscribe

If you have opted out and wish to re-subscribe, you may do so by texting START to the business number, or contacting us through the website chat or by phone.

Help & Support

For help or questions about text messaging, text HELP to any message you receive. You may also contact us at:

A2P 10DLC Compliance

All SMS/MMS messages sent through PatientCopilot are transmitted via Application-to-Person (A2P) 10DLC registered campaigns in compliance with carrier requirements and The Campaign Registry (TCR) guidelines. Healthcare practices using PatientCopilot for SMS messaging agree to:

  • Obtain proper consent from patients before sending text messages
  • Maintain records of opt-in consent
  • Comply with all applicable A2P messaging regulations
  • Not use the messaging platform for spam, fraud, or illegal purposes

Carrier Liability

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless carrier. PatientCopilot is not responsible for messages that are not delivered due to carrier issues, device incompatibility, or other factors outside of our control.

Privacy

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal data, including your mobile phone number and messaging preferences.

Acceptable Use

You may use PatientCopilot and this website for lawful purposes only. You agree not to:

  • Use the platform to send unsolicited or spam communications
  • Violate HIPAA or other healthcare privacy regulations
  • Attempt to gain unauthorized access to the platform or other users' accounts
  • Use the platform in any way that could damage, disable, or impair its functionality
  • Reverse engineer, decompile, or disassemble any part of the platform
  • Use the platform for any purpose that is unlawful or prohibited by these terms

Intellectual Property

All content on this website and within the PatientCopilot platform, including text, graphics, logos, images, software, and AI models, is the property of PatientCopilot or its licensors and is protected by intellectual property laws. PatientCopilot is a registered trademark.

Data Ownership

You retain ownership of all data you upload to or create within the PatientCopilot platform. We do not claim ownership of your patient data, practice information, or communications. Upon termination of your account, you may request an export of your data.

Disclaimer

The PatientCopilot platform and all information provided on this website are provided on an "as is" and "as available" basis. While we strive to maintain high availability and accuracy, we make no representations or warranties of any kind about the completeness, accuracy, reliability, or suitability of the platform or information.

PatientCopilot is a communication and marketing tool. It does not provide medical advice, diagnoses, or treatment recommendations. Healthcare practices are solely responsible for all clinical decisions.

Limitation of Liability

PatientCopilot shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use this website or our platform, including but not limited to loss of revenue, patients, data, or business opportunities.

Indemnification

You agree to indemnify and hold harmless PatientCopilot, its officers, directors, employees, and agents from and against any claims, damages, losses, or expenses arising from your use of the platform, violation of these terms, or violation of any third-party rights.

External Links

Our website and platform may contain links to external websites. We have no control over the content of these sites and accept no responsibility for them.

Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to this website. We will notify active subscribers of material changes via email. Your continued use of the website or platform constitutes acceptance of the updated terms.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the state of California, without regard to its conflict of law provisions.

Contact Us

If you have questions about these Terms & Conditions, please contact us at:

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