Website Chat & Text AI

Website chat for a medical practice turns visitors who have a quick question into patients who feel heard. PatientCopilot gives you a chat widget for your website and two-way text messaging handled by intent-aware AI, so people get a reply right away, even when your office is closed.

Chat that answers and captures leads

Most visitors do not call. They want a fast answer to a simple question: Do you take new patients? Where are you located? What happens at the first visit? A chat widget on any page lets them ask without picking up the phone.

• Add a chat widget to any page of your website
• Visitors can reach staff or the AI assistant
• Contact details are captured from chats so no inquiry disappears
• Every conversation lands in your Patient Inbox

Two-way text handled by intent-aware AI

Many patients prefer texting. Text AI reads what the patient is asking and responds accordingly, whether that is a question about hours, directions or booking. Intent-aware means it works out what the person wants rather than matching a single keyword.

Your team can step in at any time, and the AI hands over when a human should take the conversation.

Set clear expectations on your site. A short line near the chat widget that says who answers and when helps visitors trust it. Review a few real conversations each week, add answers the AI missed to your content and keep the tone friendly. Small adjustments like these make the widget feel like part of your front desk.

How it works

1. Add the chat widget to your website pages.
2. Set up your AI assistant with your practice information, such as hours, services and policies.
3. A visitor opens the chat or a patient sends a text.
4. The AI answers and captures contact details, or routes to staff.
5. Your team follows up from the Patient Inbox.

Coverage after hours

Evenings and weekends are when many people research care. Chat and text AI keep the conversation going while the office is closed. The next morning your team sees the full thread, the visitor's details and what was already answered, and can pick up from there.

Handoff to your team

AI is helpful for common questions. Some conversations need a person. Because everything lands in one inbox, your team can read the history and reply without asking the patient to repeat themselves. You can also assign conversations to team members so nothing is left unclaimed.

Built for chiropractors and other practices

• Chiropractors: answer first-visit questions and capture new-patient inquiries.
• Physical therapists: respond to referral and insurance questions.
• Dental offices: share hygiene and emergency information quickly.
• Med spas and wellness practices: explain treatments and capture consultation requests.

Chat and text AI work best with the tools around them. Use Custom AI Agents to train the assistant on your own content, AI Scheduling to turn conversations into booked visits, and the Patient Inbox to keep every message in one place. Website Chat & Text AI is included in Copilot and in Autopilot.