Online Store, Gift Cards & Coupons

An online store for clinics lets patients buy supplements, packages and gift cards without a trip to the front desk. PatientCopilot includes a product catalog, store pages, coupon codes and gift cards, so retail and promotions sit in the same system as your patients.

Set up your store

Start with a product catalog and group items into collections, such as supplements, support products or care packages. Each product gets its own page, and you can publish the store on your website.

• Product catalog with collections
• Inventory tracking
• Product reviews
• Online store pages that match your branding

Chiropractors often sell supportive pillows, braces and supplements. Med spas sell skincare, and wellness practices sell programs. The same tools work for each.

Gift cards

Gift cards bring in new patients through people who already trust you. Sell them online, and let existing patients give a visit, a package or a treatment to someone else. Promote them around holidays, birthdays and the new year.

Coupons and promos

Coupon codes let you run offers such as a seasonal discount or a bundle promotion. Share a code in an email campaign, a text message or on social media, and track how it performs. Keep promotions simple so they are easy to explain at the front desk.

Abandoned checkout follow-up

Some shoppers add an item and leave. Abandoned checkout follow-up reminds them to finish the purchase, which can recover sales you would otherwise lose. It works like any other automated message, so you stay in control of the wording and timing.

How it works

1. Add your products and organize them into collections.
2. Publish your store pages on your website.
3. Create coupon codes for any offers you want to run.
4. Turn on gift card sales if you want them.
5. Customers check out online, and orders appear alongside your other transactions.

Orders tied to patients

Because the store lives in the same platform as your contacts, purchases connect to the patient record. You can see what someone bought, send a follow-up message and include them in future campaigns. That makes retail part of your patient relationship, not a separate system.

Check local rules and your professional board's guidance on what you can sell and how you describe products. Keep product descriptions factual and avoid health claims you cannot support.

A store works best when it is simple. Start with a few products you already recommend and describe each in plain language: what it is, who it is for and how to use it. Use clear photos, and keep your catalog organized in collections so patients can find items quickly. Mention the store at the front desk and in your follow-up messages, and add a link from your website navigation. Seasonal gift card promotions and short coupon campaigns are easy ways to bring in sales without discounting everything. Review your orders each month to see what sells, and drop items that do not move. Because the store runs in the same account as your messages and records, you can follow up with buyers the way you follow up with any patient.