Frequently Asked Questions

PatientCopilot is an AI-powered patient engagement platform designed to automate communication, scheduling, reviews, and marketing for healthcare practices. It works around the clock across multiple channels including text messaging, email, phone, and web chat to ensure no patient inquiry goes unanswered. The platform uses intelligent automation to handle appointment booking, follow-ups, review requests, and patient reactivation so your front desk can focus on in-office care. Whether a patient reaches out at 2 PM or 2 AM, PatientCopilot responds instantly and keeps your schedule full.

PatientCopilot is built for any patient-facing healthcare practice looking to grow and streamline operations. Our platform is used by chiropractors, dental offices, medical spas, optometrists, massage therapists, functional medicine providers, physical therapists, and more. Whether you are a solo practitioner or a multi-location group, PatientCopilot adapts to your specialty with customizable workflows, messaging, and scheduling tailored to how your specific practice operates.

PatientCopilot responds to patient inquiries in under 60 seconds, 24 hours a day, 7 days a week, including after hours, weekends, and holidays. The industry average response time for healthcare practices is over 24 hours, which means most new patient leads go cold before anyone picks up the phone. With PatientCopilot, every inquiry gets an immediate, personalized response that keeps patients engaged and moves them toward booking an appointment.

Yes, PatientCopilot is fully customizable to match your practice's voice, services, and protocols. You control the knowledge base that the AI draws from, including your specific services, office hours, insurance information, and frequently asked questions. The AI learns how your practice operates and responds to patients with the tone and accuracy you expect, so every interaction feels personal and on-brand.

Yes, PatientCopilot integrates with major EHR systems, Google Calendar, and a wide range of communication and practice management tools. Our team provides full setup assistance to connect your existing systems so patient data, appointments, and communications stay in sync. Integration keeps things simple for both your staff and your patients without disrupting your current workflows.

PatientCopilot has two plans. Copilot includes all 12 AI features. Autopilot includes everything in Copilot plus full SEO, the ads platform, the new PatientCopilot EHR, and Clearinghouse integration. Current rates are on the pricing page. Both plans are backed by a 14-day money-back guarantee, so you can sign up with confidence. You can cancel anytime with no long-term contracts or hidden fees. Visit our pricing page to compare plans and find the right fit for your practice.

Yes. Every PatientCopilot plan has a 14-day money-back guarantee. New customers may request a full refund of their first payment within 14 days of purchase by emailing support@patientcopilot.ai. No questions asked. Refunds are issued promptly to the original payment method.

Yes, PatientCopilot is fully HIPAA compliant and certified by HIPAAOne, a leading healthcare compliance authority. All patient data is encrypted both in transit and at rest, and our platform is built on secure infrastructure designed specifically for handling protected health information. You can communicate with patients confidently knowing that every interaction meets the highest standards of healthcare data privacy.

PatientCopilot protects patient data with robust end-to-end encryption, secure data centers, and regular third-party security audits. Our entire infrastructure is HIPAA-compliant, ensuring that all protected health information is handled according to federal regulations. Access controls, audit logging, and encrypted backups provide multiple layers of security so your practice and your patients are always protected.

Most practices are up and running with PatientCopilot within minutes. Our onboarding team provides full support to help you connect your EHR, configure your AI knowledge base, set up appointment scheduling, and customize your communication workflows. Whether you need a simple setup or a more complex integration, we guide you through every step to ensure a smooth launch.

When the AI encounters a question it cannot confidently answer, it escalates the conversation to a human team member at your practice. All conversations are logged in a unified inbox, so your staff has full context and can pick up right where the AI left off. This ensures patients always receive accurate information while your team stays in control of sensitive or complex inquiries.

Yes, you can cancel your PatientCopilot subscription at any time with no penalties or cancellation fees. There are no long-term contracts or commitments required. We believe in earning your business every month by delivering real results, so you are always free to adjust or cancel your plan whenever you choose.